Onsite Response

If you prefer to have an Adaptec-trained technician come to your site to solve hardware issues, one of our Onsite Response plans is for you. Whether you want next-business-day service or a fast four-hour response time, Adaptec has what you need.

Each onsite plan provides a complete solution, with around-the-clock phone access to technical support and a Bronze Software Maintenance plan in addition to hardware service.

Gold Onsite Response

With 4-hour service, 24 hours a day, 365 days a year, Gold Onsite Response gives you the ultimate peace of mind for your most valuable data.

When every minute without access to critical data costs you money, Gold Onsite Response ensures that an Adaptec-trained technician is at your site within 4 hours on any day of the year. This plan also includes unlimited 24x7 phone support and the bug fix, software update, and upgrade benefits of Bronze Software Maintenance.

• Provides 4-hour Onsite Response 24x7x365, including non-standard business hours and weekends/holidays.
• Unlimited Tech Support calls 24x7, including weekends/holidays, to keep your business running.
• Software support (phone support only) includes basic troubleshooting, diagnostics, configuration, and installation. *Bronze Software Maintenance is included for applicable Operating Systems only.
• 4-hour parts replacement performed by an Adaptec-trained technician anytime 24x7 including weekends/holidays.