At ISSI Data (now a part of DataSpan) we take your shopping satisfaction seriously. If you are
not satisfied or have changed your mind, ISSI Data (now a part of DataSpan) will accept most merchandise for return within 30 days of purchase
and offer you the option to either replace the item or receive a credit. However, not all merchandise is eligible for return. We
suggest that you review our entire return policy before completing your order.
It is our goal to make your return a hassle-free experience. We have an excellent team of customer service professionals who are
ready and willing to help. If you need to make a return, please review our complete return policy page for more details.
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| Click here for an online return authorization |
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Manufacturer Notifications |
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| The following manufacturers require that all defective product must be returned to
their facilities. They require that you get the Tech's Name & a Reference/Case Number. The Tech will ask you a number of questions.
These questions will assist the quality control standards for the specific company.
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| These companies are: |
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Exabyte/Tandberg 858-207-5422 (for tape products, type of machine used will be required) |
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Fireking 800-457-2424 x3014 |
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Hitachi 888-426-5214 |
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IBM 888-426-6334 |
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Imation 800-328-9438 |
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Maxell 800-377-5887 |
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Overland Storage 877-654-3429 |
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Quantum 888-827-3378 - Defective drives, etc |
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Sony 800-801-7927 |
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